Last updated: October 13, 2026
BITS Smart Strip, LLC, dba BITS Limited (“BITS LTD”, “We”, “Us” or “Our”) respects your privacy. This Privacy Policy explains what information we collect when you visit bitskits.net or buy from our online store, how we use it, and the choices you have.
Information we collect
- Information you give us: When you place an order, create an account, sign up for emails, or contact us, we collect details such as your name, email address, billing and shipping address, phone number, and order history.
- Payment information: Payments are processed by Stripe, Inc. When you check out, your card number and other payment details are sent directly to Stripe over an encrypted connection and are not stored on our servers. We receive only limited details from Stripe, such as the card type, last four digits, expiration date, and billing address, to confirm and manage your order. Stripe may also collect device and transaction information to help prevent fraud. Stripe’s use of your information is governed by its Privacy Policy, available at stripe.com/privacy.
- Information collected automatically: Like most websites, we may collect basic technical information such as your IP address, browser and device type, pages visited, and how you arrived at our site. This is gathered using cookies and similar technologies.
How we use your information
- To process and ship your orders and send order confirmations and updates
- To respond to your questions and provide customer support
- To send you news, promotions, and updates if you have signed up for them
- To understand how our site is used and improve it
- To prevent fraud and keep our site secure
How we share your information
We do not sell your personal information. We share it only with service providers who help us run our store, such as our payment processor (Stripe), shipping carriers, website hosting, email, and analytics providers, and only as needed for them to do that work. We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or transfer of our business.
Where your information is stored
We are based in the United States, and our website and service providers, including Stripe, store and process information in the United States and possibly other countries. If you are located outside the United States, including in Canada, your information will be transferred to and processed in the United States, where it may be accessible to courts, law enforcement, and national security authorities under U.S. law.
Cookies
We use cookies to keep items in your cart, remember your preferences, and understand site traffic. We may use analytics tools such as Google Analytics. You can block or delete cookies in your browser settings, but some parts of the store, such as the cart and checkout, may not work properly without them.
Marketing emails
We send marketing emails only to people who have signed up to receive them. If you sign up for our emails, you can unsubscribe at any time using the link at the bottom of any message or by contacting us. We will still send emails related to your orders.
How we protect your information
We use reasonable safeguards, including encrypted (SSL) connections, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you have an account, please keep your password private.
How long we keep your information
We keep your information only as long as needed to fulfill orders, provide our services, and meet legal, tax, and accounting requirements.
Your choices and rights
You may ask us to access, correct, or delete the personal information we hold about you, or withdraw your consent to marketing emails at any time. Depending on where you live, you may have additional rights under local law. For example, residents of Canada have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, and residents of certain U.S. states have rights under their state privacy laws. We will respond to requests within the time required by applicable law. To make a request, email us at customerservice@bitsltd.net.
If you are in Canada and are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada.
Children’s privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will delete it.
Third-party links
Our site may link to other websites, such as social media pages. We are not responsible for the privacy practices of those sites, so please review their policies.
Capacity Rights Statement
By agreeing to the purchase of these energy efficient products, Customer agrees to release the capacity rights to all energy demand savings created by the installation of the purchased products to Bits Limited. (Only applies to the following states: NJ, OH, PA, WV, DE, IL, IN, MI, NC, TN, DC, KY, MD, VA)
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and update the date above.
Contact us
If you have any questions about this policy, email us at customerservice@bitsltd.net.